You’ve taken the first step toward helping you and your colleagues become healthier and happier this spring! This challenge is open to all U.S. school district employees.
Q. Who's eligible to participate in the Step It Up Challenge?
A. It's open to all administrators and employees of school districts across the U.S.
Q. I don’t have a Fitbit, so am I allowed to participate?
A. Yes, you can use a different device to track your steps. However, you’ll need to enter your actions manually on the Fitbit App or website.
Q. How do I know if I registered adequately?
A. You will receive an automated email from us conﬁrming that you’re registered and that you're ready to go!
Q. How do I manually log my steps?
A. Visit the Fitbit website to track your steps. If using a mobile device, press the + symbol and tap “Track Exercise."
Q. How do I join the Facebook Group page?
A. Search “HAC Step It Up Challenge” or request an invite.
Q. I have 10,000 steps every day, but my team's score is lower than that. Why?
A. Your team score is an average for the two weeks of the Challenge across your whole team.
Q. My Fitbit isn’t syncing to my app.
A. Please tweet or chat with Fitbit technical support, or call (877) 623-4997.
Q. Will Fitbit automatically convert other activities to steps?
A. Except for a run, walk, and hike, activities are not converted into steps. You'll have to add your event manually.
Q. I accepted the invite, but don’t see the Challenge.
A. The Challenge will not be visible to participants until it’s ofﬁcially launched a few days before the start date.
ADDITIONAL QUESTIONS? Send us an email and we'll get back to you quickly to troubleshoot!